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Data Protection & Privacy

Privacy Policy

Last Updated: September 30, 2026 • Applicable to Free & Pro Editions

Our Fundamental Privacy Commitment

Chat Quote for WooCommerce runs 100% on your own self-hosted WordPress server. All customer messages, quotes, product inquiries, and phone numbers remain exclusively inside your own MySQL database. We do not operate external proxy chat servers, and we never collect, mirror, or sell your customers' communications.

1 What Information We Process

A. On Your WordPress Website (Local Data Storage):

When installed on your WooCommerce store, the plugin stores operational data locally in your database:

  • Inquiries & Chat Messages: Customer name, email, phone number, inquiry question, selected product variation attributes, and admin reply history ({prefix}_cqfw_inquiries).
  • Quote Requests: Products requested, quantity, customer notes, and status ({prefix}_cqfw_quotes).
  • Analytics Metrics: Button click counts, device types (desktop vs. mobile), and product click counts ({prefix}_cqfw_analytics).

B. Software Licensing & Purchases:

When purchasing Chat Quote Pro, transaction and licensing details (name, email address, payment information, billing address, IP address) are collected and processed directly by our Merchant of Record, Freemius, Inc. Freemius is certified under EU-US Data Privacy Framework and complies with GDPR. You can review Freemius Privacy Policy.

2 WhatsApp Communication Data Flow

When an end-user clicks a "Chat on WhatsApp", "Share Cart", or "Order via WhatsApp" button on your site:

  1. The plugin formats a pre-filled text string (product title, cart items, or question).
  2. The user's browser opens official WhatsApp Web (web.whatsapp.com) or the native WhatsApp mobile app (wa.me).
  3. All subsequent communication occurs directly between the customer and your business via WhatsApp's end-to-end encrypted messaging infrastructure.

Nexura Security has no access to conversations that take place within the WhatsApp application.

3 Cookies & Local Browser Storage

The plugin uses minimal, non-tracking client storage:

  • Local Storage (cqfw_chat_open): Remembers whether the visitor opened or minimized the on-site floating chat window so it stays consistent during their browsing session.
  • Optional Third-Party Tracking: If store owners choose to enable Google Analytics (GA4) or Facebook Pixel tracking inside the plugin settings, custom event hooks fire directly to the merchant's own tracking tags.

4 GDPR & Consumer Privacy Rights

Under the European General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and similar global regulations, you and your website visitors have the right to:

Right to Access & Export: Store owners can export all customer inquiries and quotes to CSV format with a single click from the WordPress dashboard.
Right to Erasure (Delete): Store owners can delete any individual or bulk inquiry/message records directly from the admin panel at any time.

5 Contact & Data Protection Officer

If you have questions regarding this Privacy Policy, your personal data, or compliance requests, please reach out to our team:

Nexura Security Privacy Team

Response time within 24-48 business hours.

[email protected]