Refund & Cancellation Policy
Last Updated: September 30, 2026 • Customer Satisfaction Promise
100% Risk-Free 7-Day Money-Back Guarantee
We firmly believe in the value and performance of Chat Quote for WooCommerce Pro. If the plugin fails to perform as advertised or encounters technical incompatibilities on your WordPress site that our technical support team cannot resolve within 7 days of your initial purchase, we will issue a full 100% refund.
1 Refund Eligibility
To be eligible for a full refund under our satisfaction guarantee:
- Your purchase was made within the last 7 calendar days.
- You have encountered a technical issue or incompatibility that prevents the plugin from working properly.
- You have contacted our technical support team ([email protected]) and allowed us a reasonable opportunity to troubleshoot and resolve the issue.
- The request applies to your first/initial license purchase (renewals and automatic subscription billing are subject to standard cancellation rules).
2 When Refunds Are Not Applicable
Refunds will generally not be granted in the following circumstances:
• Change of mind: Simply deciding not to use the plugin without a technical defect after purchase.
• Feature expectations not claimed: Requesting features that are not advertised on our website or plugin documentation.
• Third-party service limitations: WhatsApp API changes, WhatsApp business account restrictions, or limitations imposed directly by Meta/WhatsApp on your business phone number.
• Expired period: Requests submitted after 7 calendar days from the date of purchase.
• Refusal of technical diagnosis: Inability or refusal to grant our support team the necessary diagnostic information or error logs to reproduce and resolve the issue.
3 Subscription Cancellations & Renewals
All subscriptions are billed annually. You maintain total control over your renewal:
- You can cancel your subscription at any time with 1-click directly inside your Freemius Buyer Dashboard or by emailing our team.
- Upon cancellation, your license key will remain active until the end of your paid billing period, and no further automatic charges will occur.
- Renewal reminder emails are sent prior to automatic renewal charges. Renewals are not refundable once processed unless a valid technical issue is reported immediately.
4 How to Request a Refund
Requesting a refund is simple and processed through our payment partner, Freemius:
- Send an email to [email protected] with the subject line "Refund Request - [Your Order/License Key]".
- Provide your purchase email address, invoice/order number, and a brief explanation of the problem encountered.
- Our team will review your request within 24-48 business hours and process the refund via Freemius to your original payment method.
Need help or want to talk to support?
We typically respond in less than 24 hours.